Thank you for choosing VegBook for your gardening knowledge needs. Our Refund Policy is designed to ensure a seamless and satisfactory experience for our customers. Please read the following carefully before making a purchase. By ordering from VegBook, you agree to the terms outlined below:
1. Refund Eligibility
1.1 Technical Issues: If you experience technical issues preventing you from accessing or downloading books, please contact us at contact@vegbook.online within 7 days of purchase. Our support team will assist you in resolving the issue or provide a refund if a resolution is not possible.
1.2 Incorrect Book: In the event that you receive an incorrect book, please notify us immediately. We will rectify the error by providing the correct book or offering a refund.
2. Refund Process
2.1 Contact Our Team: To request a refund, please contact us at contact@vegbook.online with your order number, a detailed description of the issue, and any relevant screenshots or error messages.
2.2 Evaluation: Our team will assess your request and determine whether it meets the eligibility criteria outlined in Section 1. If approved, we will provide instructions on returning the book or initiate the refund process.
2.3 Refund Issuance: Refunds will be processed using the original payment method used for the purchase. Please allow 4-5 business days for the refund to reflect in your account.
3. Non-Refundable Items
3.1 Change of Mind: We do not offer refunds for orders based on a change of mind or personal preferences. Please ensure that you have chosen the correct book before completing your purchase.
4. Cancellations
4.1 Cancellation Window: Orders can be canceled within 24 hours of placement. Once the book has been accessed or downloaded, cancellations are not possible, and the refund policy comes into effect.
5. Contact Us
5.1 Customer Support: If you have any questions or concerns regarding our Refund Policy, please contact our customer support at contact@vegbook.online
By making a purchase on VegBook, you acknowledge that you have read, understood, and agreed to our Refund Policy.
Thank you for choosing VegBook.
Happy Reading and Happy Growing!
VegBook Team